Privacy policy

We collect personal information that you provide directly to us when booking an island tour, requesting information, or contacting our team.

• Contact details including your full name, email address, and phone number.
• Tour preferences, party size, travel dates, and pick-up location details.
• Information submitted through our website contact and custom group inquiry forms.
• Transaction records and booking confirmations (payment card numbers are processed securely by PCI-compliant gateways and not stored on our servers).

Your information is used strictly to fulfill your tour bookings, provide customer support, and keep you informed about your itinerary.

• Confirming reservations and scheduling guided tours across Oahu.
• Replying to your inquiries, schedule requests, and special accommodations.
• Sending essential travel updates, pick-up reminders, and weather advisories.
• Delivering customer service before, during, and after your excursion.

We respect your personal information and never trade, monetize, or disclose your data to outside advertisers.

• We do not sell, rent, or lease guest lists to marketing agencies or brokers.
• Information is only shared with trusted service vendors (such as reservation management platforms) who are contractually bound to confidentiality.
• Disclosure may occur only when required by law or to protect guest and team safety.

When you provide your mobile number, you may receive text notifications related to your tour confirmation, guide meeting location, and itinerary updates.

• Message frequency varies based on your active tour bookings and inquiries.
• You may reply STOP to any text message at any time to opt out of SMS communications.
• You may reply HELP for customer service assistance.
• Carriers are not liable for delayed or undelivered messages.

We maintain administrative and technical safeguards designed to protect your personal details against unauthorized access, loss, or misuse.

• Secure encrypted connections (HTTPS/TLS) across all website forms.
• Restricted employee access strictly limited to authorized tour coordinators.
• Right to request a copy, update, or deletion of your stored contact records at any time.